Effective Date: June 2026
Poukou Halal Food (“Poukou Halal Food,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our mobile services, place orders online, participate in our loyalty programs, or otherwise interact with our business.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account login credentials
- Order and purchase history
- Customer support communications
- Marketing preferences
Payment Information
When you make a purchase, payment information is processed through secure third-party payment processors. Poukou Halal Food does not store complete credit card, debit card, EBT PIN, or banking information on our servers.
SNAP/EBT Information
If you use SNAP/EBT benefits through our online purchasing platform, we may receive limited transaction-related information necessary to process your order. SNAP/EBT information is handled in accordance with USDA, FNS, payment processor, and applicable regulatory requirements.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referring website
- Pages viewed
- Date and time of visits
- Website usage data
- Cookie and tracking information
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products and services
- Verify transactions
- Provide customer support
- Manage customer accounts
- Communicate regarding orders and deliveries
- Send order confirmations and notifications
- Improve website functionality and user experience
- Conduct analytics and reporting
- Prevent fraud and unauthorized transactions
- Comply with legal and regulatory obligations
- Send promotional communications when permitted by law
Marketing Communications
If you subscribe to our marketing communications, we may send emails, text messages, promotions, product announcements, and special offers.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Replying STOP to SMS messages
- Contacting us directly
Transaction-related communications regarding orders, deliveries, or account activity may continue even if you opt out of marketing communications.
Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to:
- Remember user preferences
- Improve website performance
- Analyze website traffic
- Personalize customer experiences
- Measure advertising effectiveness
Most web browsers allow you to manage or disable cookies through browser settings.
Information Sharing
We do not sell your personal information.
We may share information with trusted third parties that assist us in operating our business, including:
- Payment processors
- E-commerce platform providers
- Delivery partners
- Website hosting providers
- Marketing service providers
- Analytics providers
- Customer support platforms
- Government agencies when required by law
These providers may access information only as necessary to perform services on our behalf.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Sensitive information transmitted through our website is protected using industry-standard encryption technologies. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Fulfill transactions
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
Children’s Privacy
Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13.
If we learn that information has been collected from a child under 13 without parental consent, we will take reasonable steps to delete such information.
Your Privacy Rights
Depending on your state of residence, including California residents, you may have rights regarding your personal information, including:
- Access to personal information we maintain
- Correction of inaccurate information
- Deletion of certain personal information
- Restriction of certain processing activities
- Opting out of marketing communications
To exercise these rights, please contact us using the information below.
Third-Party Services
Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page along with an updated effective date. Continued use of our website and services following any changes constitutes acceptance of the revised policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Poukou Halal Food
585 Tinton Avenue
Bronx, NY 10455
Email: support@poukouhalalfood.com
Phone: 860-576-8568